EXCHANGE POLICY
at Zevarra, we want you to love every piece you receive. If your jewellery isn’t quite right, we’re here to help.
1. exchange eligibility
- Exchange requests must be made within 7 days of delivery.
- The jewellery must be unused, unworn, and in its original condition.
- The product must be returned with its original packaging, tags, and invoice/order details.
- Products that show signs of wear, damage, scratches, or alteration will not be eligible for exchange.
2. how to request an exchange
to request an exchange, please contact us through our Contact Us page or customer support with:
- Your order number
- Reason for exchange
- Clear photographs of the product
our team will review your request and guide you through the exchange process.
3. non-exchangeable products
for hygiene and quality reasons, certain products may not be eligible for exchange, including:
- Earrings and other products that come into direct contact with the skin
- Personalised or customised jewellery
- Sale or clearance items
- Products damaged after delivery due to improper handling
4. damaged or incorrect Items
if you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or an unboxing video. We’ll review the issue and, where applicable, arrange a replacement.
5. exchange shipping
if the exchange is due to a change of preference or size, return shipping charges may apply. If the item received is damaged, defective, or incorrect, Zevarra will assist with the appropriate resolution.
6. important note
- please make sure your jewellery is securely packed before sending it back.
- exchanges are accepted only after the product has been inspected and approved by our team.
- items returned without original packaging or showing signs of wear may not be accepted.
- shipping charges are non-refundable unless the product received is damaged, defective, or incorrect.
- zevarra reserves the right to reject an exchange request if the product does not meet our exchange conditions.
NEED HELP?
for any questions regarding exchanges, please reach out to our customer support team through the Contact Us page.