SHIPPING POLICY
at ZEVARRA, we believe your jewellery should reach you safely, beautifully, and right on time. We carefully pack every order to ensure your pieces arrive in perfect condition.
1. order processing
- Orders are processed within 1–3 business days after the order is placed.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order has been shipped, you will receive a shipping confirmation and tracking details.
2. shipping time
- Standard Delivery: 3–7 business days after dispatch.
- Delivery times may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.
- Remote or non-serviceable areas may require additional delivery time.
3. shipping charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- From time to time, ZEVARRA may offer free shipping promotions on selected orders.
4. order tracking
once your order has been dispatched, tracking details will be shared with you via the contact information provided at checkout. You can use the tracking number to check your order status.
5. delivery delays
while we always aim to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Courier delays
- Public holidays
- Incorrect or incomplete address details
- High-volume sale periods
- Other unforeseen circumstances
ZEVARRA is not responsible for delays caused by the courier or circumstances beyond our control.
6. incorrect address
please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.
if an incorrect or incomplete address is provided and the parcel is returned to us, additional shipping charges may apply for re-delivery.
7. damaged packages
we take great care when packing your jewellery. If your package arrives visibly damaged, please contact us as soon as possible with clear photographs or a video of the package and the jewellery.
this will help us investigate the issue and assist you with the next steps.
8. lost or missing orders
if your order appears to be lost or has not been delivered within the expected timeframe, please contact our customer support team. We will coordinate with the courier service to help locate your package.
9. contact us
if you have any questions regarding your order or shipping, please contact the ZEVARRA Customer Support Team through our Contact Us page.
ZEVARRA Jewellery
Crafted to be worn, loved, and lived in.