TERMS OF SERVICE
welcome to ZEVARRA. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.
1. about zevarra
ZEVARRA is a jewellery brand offering jewellery products through our online store. These Terms of Service govern your use of our website, services, and purchases made through our store.
by using our website, you confirm that you have read, understood, and agreed to these terms.
2. use of our website
you agree to use the Zevarra website only for lawful purposes.
you must not:
- Use the website for any fraudulent or unlawful activity.
- Attempt to gain unauthorized access to our website or systems.
- Copy, reproduce, or misuse our website content, images, logos, or product information without permission.
- Interfere with the proper functioning or security of the website.
3. products and product information
we make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, slight variations in colour, finish, size, or appearance may occur due to photography, lighting, screen settings, or the handmade nature of certain products.
Zevarra reserves the right to modify product details, availability, or pricing at any time without prior notice.
4. pricing and payments
all prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.
you agree to provide accurate and complete information when placing an order.
we reserve the right to cancel or refuse an order if:
- The product is unavailable.
- There is an error in the product description or price.
- We suspect fraudulent or unauthorized activity.
- The information provided by the customer is incomplete or incorrect.
5. orders and confirmation
after placing an order, you will receive an order confirmation through the contact information provided by you.
an order confirmation does not guarantee that an order cannot be cancelled. Zevarra reserves the right to cancel an order in circumstances such as product unavailability, pricing errors, payment issues, or suspected fraudulent activity.
if your order is cancelled after payment has been received, the applicable refund will be processed according to our Refund and Exchange Policy.
6. shipping and delivery
we aim to dispatch and deliver orders within the estimated timeframe provided on our website.
delivery times may vary due to factors such as:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete shipping information
- Unforeseen circumstances beyond our control
for complete information regarding delivery, please refer to our Shipping Policy.
7. returns, exchanges and refunds
our return, exchange, and refund rules are explained in our Exchange Policy and Shipping/Refund Policy, where applicable.
customers are responsible for following the required procedure and eligibility conditions mentioned in those policies.
products that do not meet the applicable return or exchange conditions may not be accepted.
8. jewellery care
jewellery should be handled and stored carefully to maintain its appearance and quality.
we recommend keeping jewellery away from:
- Water and moisture
- Perfumes and cosmetics
- Lotions and chemicals
- Excessive heat
- Rough surfaces or activities that may cause scratches or damage
ZEVARRA is not responsible for damage caused by improper use, storage, cleaning, or normal wear and tear.
9. intellectual property
all content available on the Zevarra website, including but not limited to:
- Brand name and logo
- Product photographs
- Graphics
- Text and descriptions
- Website design
- Videos
- Marketing materials
is owned by or licensed to Zevarra and is protected by applicable intellectual property laws.
you may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.
10. user information
when placing an order or contacting us, you agree to provide accurate and up-to-date information, including your name, contact details, billing information, and delivery address.
you are responsible for ensuring that the information you provide is correct.
for information about how we collect and use personal information, please refer to our Privacy Policy.
11. third-party services
our website may use third-party services such as payment gateways, shipping providers, analytics tools, or other service providers.
your use of such services may also be subject to the terms and policies of those third parties.
Zevarra is not responsible for the independent policies, availability, or actions of third-party services.
12. website availability
we aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
we may temporarily suspend or restrict access to the website for maintenance, updates, technical issues, or other reasons.
13. limitation of liability
to the extent permitted by applicable law, Zevarra will not be responsible for losses or damages arising from:
- Improper use of our products
- Normal wear and tear
- Incorrect product care
- Delays caused by third-party delivery services
- Incorrect information provided by the customer
- Temporary website interruptions or technical issues beyond our reasonable control
nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
14. changes to these terms
ZEVARRA may update or modify these Terms of Service from time to time.
any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted means that you accept the updated terms.
15. governing law
these terms of service shall be governed by and interpreted in accordance with the laws of India.
any disputes arising in connection with these Terms or your use of the Zevarra website will be subject to the applicable courts and legal jurisdiction in India.
16. contact us
if you have any questions regarding these Terms of Service, please contact us through the Contact Us section of our website.
ZEVARRA
Jewellery Made to Be Worn, Loved & Lived In.
Thank you for choosing Zevarra.